Rogers and Tiger Direct stealing my money
So, I’ve always been relatively frustrated with Customer Service (particularly on the phone), because they honestly seem like they don’t give a shit.
Recently however, this has reached a new limit. The companies that I have dealt with include Rogers as well as Tiger Direct. Now, let’s start with my ongoing battle with Rogers… this has been going on since about May. It began with me moving back home for the summer after school ended, I called Rogers to put my account on hold because I would re-activate it in September when I moved back. However, in some weird twisted way I got charged for cancelling my account. How much? Oh, no big deal, just $300. I called and got that sorted out (eventually), without too much of a struggle. However, for some reason, while my account was on hold, I still received a bill the following month. For what? For cancelling my account, plus interest since I had not paid it from my last bill. Again, on the phone with Rogers.
This happened one more time in August where I called them and pretty much lost it. The interest was growing, but eventually after speaking to a manager, was able to somewhat get it straightened away (or so I thought). I didn’t receive another bill until the end of September when I activated my account again. For one, they over-charged me for cable (which I cancelled… supposedly without a cancellation fee). Anyway, once again I was charged for cancelling my account. I called about it and was assured it would be removed, as well as the fee for cable and I would just be left with the $60 charge for internet. However, my online account shows an outstanding balance of $300… are you kidding me? I’m going to call them again today about that one… going to be fun.
Moving onto Tiger Direct. I ordered a computer from them in August, it was quickly shipped and I thought everything was great. However, roughly a week after receiving it, the screen showed a blue line across the screen. I concluded the screen was broken. So I called Tiger Direct and they told me that they would replace the computer because it was well within the confines of the warranty. Because school was going to be starting soon, they suggested they ship me a new computer right away, then when I received it, to ship back the broken one with a UPS Label that they sent me. They said that as a “deposit” they would have to charge me a second time for the computer, and then initiate my refund once they received the broken computer.
Sounded reasonable to me so I agreed and they shipped me the new computer fairly quickly. (They also did not hesitate in charging my credit card the second $550). I received up to 4 different UPS Labels from Tiger Direct, none of which were properly activated or something… bottom line is they didn’t work. Each time I called to ask for a new label, it took at least 24 hours for the label to get e-mailed to me. (Why it takes that long to send an e-mail, I have no idea…)
Now, from the time I received the second computer it was August 17th. I was FINALLY able to ship the computer on September 29th. That’s over a month right there (meanwhile it is accumulating interest on my credit card, because I do not have an extra $550 to throw around). I called October 4th to ask when to expect a refund. They said that they HAD received the computer and that the refund should be processed within a few days… Again, I called on October 11th to ask for an update on when I could expect MY REFUND! This time the customer service rep told me that my computer hadn’t been received until October 7th! Okay, so you can’t even get your story straight within your company. She told me that I would receive my refund between 3 – 5 business days from the date they receive it in the warehouse (ie. yesterday). Nope, still have not received a refund… still out $550.
It’s not the end of the story, but the end of this post: DO NOT deal with Rogers for their incompetence. DO NOT deal with Tiger Direct simply because you may have to go through the shit I’ve had to the past 3 months!
